Platform / SLA & SLO Management

Independent service-level assurance for every API you depend on.

Set, measure, and report on SLOs and SLAs across your own APIs and third-party suppliers. Independent monitoring with detailed attribution shows the right team exactly what to fix.

Independent monitoringBurn-rate alertingVendor attributionRegulator-ready reportsConfiguration as code
slo · 30-day rolling · live1 SLO at risk
budget14%burning fastSUPPLIER/transactions · last 30dtarget99.5%live99.21%AVAILABILITY · 30D ROLLING99.7% - 100%SLO 99.95%
BREACHSLO budget < 20%/transactionsattributed · supplier
tracked 42 SLOsmet 41at risk 1independent · third-party verified
30drolling SLO windows
1.2Msynthetic calls per SLO
125+external monitoring locations
APIsupplier and internal targets
Define · Measure · Prove

Know whether service levels are being met before the contract is in dispute.

APIContext runs production-grade synthetic checks against the APIs and suppliers behind critical journeys, then rolls the evidence into targets, burn rates, attribution, reports, and alerts.

SLO run · application to supplierobjective met
application check
passed
supplier API
412ms
network path
healthy
SLO rollup
99.96%
status report
ready
stakeholder email
queued
Set and test SLOs

Setting SLOs is easy. Knowing whether you are meeting them is the hard part.

Define availability, latency, error-rate, pass-rate, and conformance objectives per route, region, supplier, or workflow. APIContext continuously tests those targets from the places customers and partners actually use.

30-day rolling windows per route, region, and supplier
Fast and slow burn-rate alerts before budgets are exhausted
Configuration as code, reviewed alongside the APIs it covers
slo-board.yaml · 30-day window5/6 on target
serviceobjectivetargetliveburn rate
Payments API
Availability99.95%99.97%0.4×
Payments API
p95 latency250ms218ms0.6×
Accounts API
Availability99.9%99.94%0.3×
Plaid · supplier
Availability99.5%99.21%4.1×
Stripe · supplier
Availability99.95%99.96%0.5×
Auth · OAuth
Error rate0.1%0.04%0.2×
config as-codereview via PRlast sync · 12s ago
Take the guesswork out

Separate vendor, network, and application failures.

When a critical journey slows down, APIContext shows whether the issue sits in your application, the network, a CDN, a supplier, or a chain of dependencies. Teams get evidence instead of a long triage argument.

Continuous testing across complicated multi-supplier workflows
Payload, trace, latency, and status evidence attached to each issue
Ownership context for customer support, operations, and vendor managers
attribution · POST /v1/payments · last 1h● vendor at fault
Your application
no errors logged · p95 stable
4%
Network · ISP
RTT in band · no packet loss
8%
CDN · Cloudflare
edge cache healthy
6%
Vendor · Plaid
p95 latency 940ms · 5xx rate 2.1%
78%
Unknown
4%
basis 1.2M synthetic callsroute ticket · vendor success
Ready for external reporting

Share service-level evidence that holds up.

Compliance officers need defensible numbers. Customer support needs to know before customers call. Vendor managers need breach evidence for credit claims and renewal conversations. APIContext gives each team the same independent record.

Status pages, stakeholder reports, and automated email summaries
Contractual SLA evidence for suppliers and customer-facing services
Compliance-ready dashboards for auditors, regulators, and leadership
status.acme.com · publicall systems on target
Payments APISLO 99.95%99.97%
Accounts APISLO 99.9%99.94%
Auth · OAuthSLO 99.99%99.99%
Plaid · supplierSLO 99.5%99.21%
export PDFemail weeklyAPI JSONregulator-ready
Key Features

Everything you need in production.

Burn-rate alerting

Fast and slow burn-rate alerts based on service-level budgets, not isolated blips.

Independent measurement

External synthetic calls from global locations create numbers auditors, customers, and suppliers can trust.

Multi-supplier workflows

Trace service levels across chains of APIs and attribute degradation to the segment that caused it.

Configuration as code

Keep SLO targets and thresholds versioned with the contracts and APIs they govern.

SLA evidence

Generate defensible reports for customer commitments, supplier disputes, credit claims, and reviews.

Service-level trends

Track uptime, availability, latency, error rates, and pass rates against agreed objectives.

Independent SLO and SLA data flows into reporting, status, compliance, and incident tools

DatadogDynatraceSplunkGrafanaNew RelicHoneycombAkamaiPagerDutySlackOpsGenie

Are your service levels holding up?

Monitor your own APIs and third-party suppliers with independent data, burn-rate alerts, and reporting teams can defend.