SLA and SLO Management
Service Levels are only useful if you can agree on what they mean and enforce them contractually.
Companies depend on APIs to enable time-sensitive, mission-critical business activities. Agreeing on and actively validating SLA conformance is essential. Third-party SLO verification prevents internal teams from hiding or misrepresenting performance and functional issues, which often creates problems for Customer Success teams.
Measure Performance
Measure API performance from where your customers and data centers are based. There are multiple regions and clouds – don't get caught monitoring from only one.
Validate Service-Levels
Base your existing and future SLOs and SLAs on real-world performance metrics. Don’t get caught offering service levels that can’t be achieved. Verify how you measure up against other services in your sector.
Generate Reports
Set and define complete SLOs and generate mutual SLA compliance reports from live traffic using the same locations and credentials as customers.
SLA & SLO Management
Client Testimonial
API Intelligence
How APIContext Works
APIContext provides global data collection from user locations with full visibility into potential networking and operational issues. Run 24/7 to ensure functional calls are made even at times of low customer use and verify calls beyond checking HTTP codes.
Differentiating Features
Measure secure, production APIs
Outside >< In, end-to-end monitoring
- Looks the same as a customer journey
- Easy to test scenarios from different locations and data centers without knowing lots of dev/tooling
- Solves the “customer is complaining but engineering says it’s all fine” issue
Active Security Monitoring
- Run key security checks in production 24/7 with little overhead or technical debt/complexity
- Identify if resources accidentally get opened unexpectedly
- Test FAPI and OAuth scenarios in production without writing lots of code, and leave them running 24/7
Multi-Cloud
- Measure from where your customers have applications not just AWS
- Be ready for a distributed JAMSTACK/SMOKESTACK world
- Understand where best to host, where to help your customers with problems that can be fixed
Integrated Reporting
- Easy to use integrated reporting – create your own reports, see the data you need to see with our AI assisted Insights
- Don’t get the wool pulled over your eyes by teams with their own agendas?
- Get unfiltered access to accurate end-to-end performance metrics that match your customer’s experiences
SLA and SLO Tracking
- Measure Service Levels from where the user of the service is based, not from inside your stack
- End-to-end metrics generated by tooling that isn’t part of service deliver, development or your existing APM stack – builds trust and confidence in metrics
Integrated API Security
- Designed to work with product security for some of the most secure API stacks in the world in exactly the same way as a trusted third party would use it – imagine having a monitoring surface the equivalent of a third party in every data center
Case Study
Using APIContext for SLA Management
See how a top-tier SaaS service provider uses APIContext to monitor their APIs.
Contact Us
Learn how we bring best practices and open standards to API monitoring with integrated API workflows, performance assurance and conformance analysis.
