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# Case Study – First Utility Power Company

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Description: Learn how First Utility \(now Shell Energy\) used APIContext to monitor their power company APIs and improve reliability for smart home integrations\.

## Summary
First Utility \(Shell Energy\) Power Company API Monitoring Case Study\. API monitoring for energy company smart home and partner integrations\.\. Learn how First Utility \(now Shell Energy\) used APIContext to monitor their power company APIs and improve reliability for smart home integrations\.

## Page sections

### API monitoring for energy company smart home and partner integrations\.
Category: Case study
Energy companies depend on APIs to support smart home integrations, third\-party services, and partner ecosystems that customers actively use\. Reliability problems in these APIs translate directly into customer experience failures\. This case study describes how First Utility — now part of Shell Energy — used APIContext to monitor the performance and availability of their APIs across partner integrations, improving reliability and reducing the time to identify and resolve issues\.

- How API monitoring supported smart home and partner integration reliability
- The performance patterns found in energy company API estates
- How monitoring reduced time\-to\-detect for API performance issues
- Improving customer experience through reliable API infrastructure

## Key facts
- Energy companies depend on APIs to support smart home integrations, third\-party services, and partner ecosystems that customers actively use\. Reliability problems in these APIs translate directly into customer experience failures\.
- This case study describes how First Utility — now part of Shell Energy — used APIContext to monitor the performance and availability of their APIs across partner integrations, improving reliability and reducing the time to identify and resolve issues\.
- How API monitoring supported smart home and partner integration reliability
- The performance patterns found in energy company API estates
- How monitoring reduced time\-to\-detect for API performance issues
- Improving customer experience through reliable API infrastructure

## Primary entities
- APIContext
- Case study
- First Utility \(Shell Energy\) Power Company API Monitoring Case Study
- API monitoring
- API resilience

## Audience
- technology leaders
- API teams
- platform teams
- SRE teams

## Primary links
- [Download the case study](/resources/first-utility-power-company-api-monitoring-case-study)