Frequently Asked Questions
Got questions? We’re here to help.
Is your solution secure?
Yes. APIContext is hosted on a fully SOC compliant platform that meets ISO27001 and other international security standards.
Can we alert through existing services?
Yes. APIContext provides webhook based integration into most of the leading monitoring and alerting tools like Slack, Pager Duty, OpsGenie and more. We also provide a generic API for integration into a wider range of products including your own in-house solutions.
Can you import from existing services?
How do you benchmark – isn’t that not allowed?
Can I test locally?
Not directly. APIContext was designed to tell you how your APIs are working for other people with the security they use from remote locations. You can set up a local agent to run tests from for calls inside your firewall. Just contact us for more information.
Do you support SOAP?
Can I extract my data?
How long do you store data for?
We store active account data for 18 months in instant access storage and indefinitely in cold storage – if you need access to any results or history, you can get them as long as you’re an active customer.
Do you support OAuth?
APIContext supports OAuth 1.0, 2.0 and JWS and JWT natively in the product, including handling scopes and token refresh. Additionally, with workflows you can easily set up custom token provisioning scenarios.
Do you support Mutual TLS?
Yes. Our agents are designed to allow easy uploading of your TLS certificates for extra call security.
Pricing FAQ
The number of calls seems low?
We only count calls made from a location to a target endpoint in your daily quota. Calls to webhooks, our APIs to retrieve data and other similar calls are not included. This gives you as many as 4 times the useful calls you get from other services.
We also store ALL the results for an indefinite period of time. You won’t lose historical context or need to use – and pay for – other 3rd-party storage solutions.
Can I buy more API calls?
Yes, you can buy multiples of your call quota up to the cost of the next tier of service.
So, for example, you could buy a Double Shot of 30,000 API calls a month.
What do you mean by 'infinite storage of results'?
You can buy multiples of your call quota up to the cost of the next tier of service.
So, for example, you could buy a Double Shot of 30,000 API calls a month.
How Many APIs can I set up?
Can any tier access all the locations?
Yes. All of our 80+ global locations across 4 clouds are open to all. As more locations in the public cloud become available, we’ll add them.
Can I monitor inside my firewall?
Yes, but we would need to install agents inside your systems, which does cost extra.
What do you mean by calls/hr?
Basically how frequently you can call any individual API endpoint.
So when we say 10 calls per hour we mean you can call a specific endpoint every 6 minutes. But you could call other endpoints every 6 minutes, too. It is not a limit on the number of calls you can make an hour across lots of endpoints.
Billing Questions
Can I pay with a Purchase Order?
Yes! Contact us for details.
Why does monthly cost more?
Can I pay with a credit card?
Contact Us
Learn how we bring best practices and open standards to API monitoring with integrated API workflows, performance assurance and conformance analysis.