An article including a number of things we've discovered over the last year and very handy for anybody who is starting to try and figure out what a Service Level Agreement (SLA) actually means for an API, a micro-service or, for that matter, the cloud. We're going to be expanding our feature set around SLA monitoring and we'll keep you informed of the status over the next few months. Enjoy this one, it's an excellent read from CIO.com.
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